Here are some of the questions we get asked the most at Z-arts – if you can’t find the answer to your question on here, then give us a call on 0161 226 1912
Can I bring my buggy?
Of course you can! If you are here for a theatre show you may have to leave it in our buggy park area if there isn’t space for it inside the theatre. If you are here for The 100 Story Hotel there is space within the exhibition to park your buggy, however you cannot take them around the full experience – if you do have a sling we recommend bringing that to The 100 Story Hotel as some spaces are a squash and a squeeze.
What is an essential companion ticket?
An essential companion ticket is a free ticket for someone accompanying a person with a disability if they feel they require one
Does my baby need a ticket?
Possibly! If the show is for babies and toddlers your baby will need a ticket. If the show is for older kids and they will be on your knee or in a sling they shouldn’t need a ticket. If you are unsure give us a call on 0161 226 1912 or send us a email to boxoffice@z-arts.org – we will be happy to help!
Please note for The 100 Story Hotel the age range is 1-8 year olds. You can bring along your babes in arms (Under 1) without charge.
Is your venue suitable for people with Disabilities?
Accessibility is at the heart of what we do at Z-arts. We go to great lengths to make our venue and our shows as accessible as possible, from relaxed performances to our free Z-access family fun days. Have a look at our access page for more information.
Service Animals?
Absolutely welcome with open arms and wagging tails
Oh no – Ive lost something at Z-arts!
If you think you have lost something at Z-arts, please contact us as soon as possible on 0161 226 1912 or boxoffice@z-arts.org
We receive a large amount of lost property. All lost property will be held at Z-arts for one month, after this time it will be donated to charity or disposed of. Refillable water bottles are disposed of at the end of every day for hygiene reasons, sorry!
Why are some shows more expensive than others?
Some shows here are from visiting companies. This means they have hired our theatre to put on their show so they set their own ticket prices and categories, which are usually different to ours
Where can I park?
We don’t have a car park, but there is substantial on-street parking around the venue. Please be aware that parking restrictions vary street to street, so make sure to check when you park your car. Have a look at our Getting There page for more details and alternative ways to travel.
Can I get something to eat before the show?
This depends what time the show starts. Our cafe is open Tuesday – Saturday. If a show is too busy to be able to successfully serve food (rarely happens), we will contact you in plenty of time for you to organise an alternative. Picnic boxes are always available when the venue is open, nobody wants hungry toddlers about the place.
We hope this helps!
Complaints procedure:
Z-arts are proud of the welcome we provide and aims to put the customer at the centre of everything we do. We try to provide an exceptional customer experience throughout the customer journey. However, sometimes things go wrong, and when that happens we are keen to learn and improve. If you have a complaint, please talk to a member of staff straight away and they will try and solve your issue. If that’s not possible, all written complaints should be directed to info@z-arts.org, where we will endeavour to respond within 36 hours (excluding weekends). At the point of acknowledgment, we then have a further 7 days for the team to review and respond to the complaint.